FAQ

What is included with the Invidyo subscription?

The Invidyo subscription consists of:

  • Invidyo Smart Baby Camera, provided free of charge
  • Invidyo Care plan for Invidyo App

Invidyo Care plan provides the most advanced baby monitoring available with features like sleep tracking, daily highlights videos, crying and cough analysis, face detection, smile detection and much more. 

Care plan also includes a 7-day video history that enables you to go back and watch event recordings of the last 7 days.

Why is Invidyo a subscription?

Subscription provides a lower-cost way for customers to try the most advanced smart monitoring without a high upfront cost. Invidyo also believes in continuing to deliver new features, analytics, and benefits, and a subscription model allows us to continue investing in the best possible customer experience.

After purchasing the Invidyo subscription, do I need to pay for the Invidyo Application to be able to use my camera?

Subscription provides a lower-cost way for customers to try the most advanced smart monitoring without a high upfront cost. Invidyo also believes in continuing to deliver new features, analytics, and benefits, and a subscription model allows us to continue investing in the best possible customer experience.

How long do I need to keep my subscription active?

After 12 months, you may cancel your subscription anytime. This will disable the video history and advanced features, but you will still keep live streaming and basic features like two-way talk.

In case of an earlier cancellation or failed regular payment, you will be required to either pay the full camera’s price of $149.99 or return the camera. If you choose to pay the full camera price you will be able to continue using the camera without the advanced features and video history.

In case there’s no regular payment and no camera price compensation, the live streaming and all features become disabled.

Does the camera come with wall mount apparatus?

We provide a flexible crib mount that you can use to mount the camera practically anywhere. If you prefer wall mounting, we also provide a wall mount and the necessary screws.

How many Invidyo cameras do I need to buy? Should I put a camera to every room in the house?

Our customers usually prefer to buy 2 or 3 cameras. We suggest installing one in the room that the child sleeps, one in the room that he/she spends most of his/her time during the day. The 3rd one can be placed either in the kitchen where he/she eats or in the living room monitoring the daily routine. You will be able to access all your invidyo cameras from our mobile app.

Can I move the camera head remotely?

Yes you can remotely Pan or Tilt the camera from our app. In addition to this, invidyo has a 130 degree wide angle lens meaning that the camera allows you to see most of the room even when you are not actively moving the camera. This ensures that your event recordings captured during the day also have great coverage of the room.

Does Invidyo have 2-way audio functionality?

Yes, we have 2 way audio. You can send you own voice to the camera or choose to play one of our pre-loaded lullabies. Simply go to the live video screen and press & hold the microphone button.

Can I watch my cameras from 2 different mobile devices simultaneously?

Yes, there is no limit to the number of mobile devices that you can simultaneously use to watch your cameras.

Do I need to set up each mobile device that I want to access Invidyo from?

No, you only need to perform the QR code setup when you first connect your camera to your WI-FI router and again if you ever change your WI-FI password. No need to do it again just for using the invidyo app on another mobile device. You can just login with your username and password and start accessing your cameras from a new mobile device. You can also allow other users to access your cameras using account settings in our mobile app.

Do you provide installation services?

No, Invidyo installation is straight forward and does not require any technical expertise. If you need to mount on a wall or ceiling, you can just use a local handyman. Parts necessary for wall mounting are included in the box.